Customer Operations Representative

Our client, a leading provider of transportation solutions, has partnered with BackStretch to find their next Customer Operations Representative.

About the company

Our client brings together massive carrier capacity, cutting-edge technology, and industry-leading logistics expertise. They create more efficient ways for shippers and carriers to move freight across North America, and they're looking for sharp, energetic people to help them do it.

The role

As a Customer Operations Representative, you are the connective tissue between freight, carriers, and customers. You're tendering loads, scheduling pickup and delivery appointments, tracking shipments from inception to final mile, and keeping customers informed every step of the way. As you grow into the role, you'll expand into spot quoting and setting up billing correctly, accepting and deciding on offers, and taking on greater ownership of the accounts you support.

The candidate who thrives here is high-energy, extroverted, team-oriented, and genuinely energized by their environment.

What you'll do on a typical day

• Tender loads and manage freight activity within the Transportation Management System (TMS)
• Schedule pickup and delivery appointments with warehouses and customers
• Track shipments in real time and proactively communicate status updates to customers
• Support Key Account Managers in managing their accounts
• Assist with spot quoting and ensure billing is set up accurately
• Accept and evaluate freight offers
• Identify and resolve shipment issues quickly; escalate billing or operational concerns to leadership and relevant teams
• Prioritize your daily workload across load entry, tracking, reporting, and account management
• Monitor report cards and ensure all entries are accurate and complete

What you need to succeed

At a minimum, you'll need:

• Strong verbal and written communication skills: comfortable on the phone and in email
• The ability to stay calm, cool, and collected under pressure
• A genuine capacity to multitask without losing accuracy or composure
• A self-starter mentality: you get in your seat, you prioritize, and you don't need to be hand-held
• High energy and an extroverted personality that can match the pace of an open, collaborative office

Nice to have

• Experience in a high-volume, fast-paced service environment (restaurant and hospitality backgrounds translate exceptionally well here)
• A track record of managing multiple priorities and different personalities with patience and professionalism
• A general understanding of the transportation or logistics industry
• 1 year of customer service or sales experience

The details

• Location: Currently in Downtown Minneapolis with easy access to metro transit (bus and train). The team is relocating to a new office in the West End area in August.
• Schedule: Fully onsite Monday through Thursday, work from home on Fridays. Shifts are either 7am to 4pm or 8am to 5pm depending on the account assigned, with flexibility based on preference.
• Flex Days: 14 additional flex days available, usable as extra work-from-home days or schedule adjustments.

Why join

Benefits include:

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts for eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our culture

The team is high-energy and communicates openly, solving problems together. They value collaboration, diverse perspectives, and strong relationships. This is where you'll do your best work.

Ready to apply? No cover letter required.