Operations Clerk

Summary:

• Location: East Syracuse, NY
• Duration: 12 Months
• Work Mode: Onsite
• Monday-Friday 8-5

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Create orders for quoted jobs or installations with multiple processes in SAP of limited complexity but with unique job requirements.
• Collaborate with internal and external customers, focusing on prioritizing and meeting their needs and expectations.
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction.
• Review, analyze, and cleanse data.
• Action resolution for customer orders when purchase orders are flagged for non-compliance.
• Perform non-routine tasks related to customer issues and resolution.
• Resolve issues from third-party processors of customers’ orders of limited complexity.

Requirements:

• High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work.

Preferred Skills:

• Analytical mindset with strong problem-solving abilities.
• Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines.
• Intra-departmental communication for the purpose of alignment, information sharing, guidance, and leadership.
• Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks.
• Able to collaborate with other disciplines.
• Ability to understand concepts in execution, broader organizational impact, and strong organizational skills.
• Understanding of general business concepts.
• Exceptional communication skills.
• Solid user of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).
• ERP experience required.
• Strong understanding of typical IT business tools; adept at learning new programs quickly.
• Fluency in a Field Service or a CRM application like MS Field Service or MS CRM.