What are the responsibilities and job description for the Live Chat Support position at Aversan?
Company: Aversan Inc.
Location: United States (Remote)
Are you a tech-savvy individual with outstanding communication skills? Do you have a passion for helping others and problem-solving? Aversan Inc., a global leader in technology and engineering services, is looking for a Live Chat Support Specialist to join our team!
As a Live Chat Support, you will be the first point of contact for our customers who need assistance with our products and services. You will play a crucial role in providing high-quality support and ensuring customer satisfaction through live chat interactions. Your main responsibility will be to understand the customers' needs and provide efficient and effective solutions in a timely manner.
Key Responsibilities:
- Respond to customer inquiries and technical issues via live chat
- Troubleshoot and resolve customer issues related to our products and services
- Document and track customer interactions and resolutions in our CRM system
- Collaborate with other departments to escalate and resolve complex issues
- Conduct follow-up with customers to ensure their issues have been resolved
- Keep up-to-date with our products and services to provide accurate and helpful information to customers
- Identify and suggest process improvements to enhance customer satisfaction
- Meet and exceed set performance metrics, including response time, first call resolution, and customer satisfaction ratings
Qualifications:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus
- Minimum of 2 years of experience in a customer service or technical support role
- Proficiency in written and verbal communication
- Strong problem-solving and critical thinking skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM software is preferred
- Knowledge of technology and engineering services is a plus
Why Work for Aversan Inc.?
At Aversan Inc., we value our employees and believe that they are our biggest asset. As a member of our team, you'll enjoy a competitive salary and benefits package, opportunities for career development and growth, and a positive and collaborative work environment. We also offer flexible work arrangements and a generous paid time off policy.
Ready to join our team? Apply now and be a part of a global company that is continuously striving for excellence and innovation in the technology industry!
Aversan Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.