What are the responsibilities and job description for the Live Chat Agent - Aris Medical position at Aris Medical?
Live Chat Agent - Aris MedicalAbout the RoleAris Medical is seeking a compassionate Live Chat Agent to provide exceptional patient support through our online chat platform. You'll be the first point of contact for patients seeking information about appointments, services, prescriptions, and billing inquiries.Key ResponsibilitiesRespond promptly and professionally to patient inquiries via live chatSchedule appointments, process prescription refill requests, and answer billing questionsNavigate multiple systems to access patient information and verify insurance detailsDocument all interactions accurately in our patient management systemEscalate complex medical questions to clinical staff following established protocolsMaintain strict HIPAA compliance and patient confidentialityMeet performance metrics for response time, satisfaction scores, and chat volumeRequirementsHigh school diploma or equivalent1-2 years customer service experience (healthcare setting preferred)Excellent written communication skillsTyping speed of 60 WPMUnderstanding of medical terminology and HIPAA regulationsAbility to multitask in a fast-paced environmentProficiency with computer systems and chat platformsPreferredBilingual (Spanish/English)Experience with electronic health records (EHR)Medical assistant certification or healthcare administration background Company DescriptionArisMedcore operates state-of-the-art laboratory facilities equipped with the latest diagnostic technology. Our team includes board-certified pathologists, clinical laboratory scientists, medical technologists, and support staff who are dedicated to delivering exceptional diagnostic services.We utilize advanced technologies including AI-powered analysis, automated testing systems, cloud-based data management, and real-time monitoring to ensure the highest quality results. Our laboratories are accredited by leading regulatory bodies, and we maintain rigorous quality control standards.We're committed to innovation in laboratory medicine and invest heavily in our people, providing ongoing training, professional development opportunities, and a collaborative work environment. Our company culture emphasizes precision, teamwork, and continuous improvement.
Salary : $30 - $40