Customer Service Specialist

Position: Customer Service Specialist

Company: Aversan Inc.

Location: United States (Remote)

Aversan Inc. is a leading provider of aerospace and defense engineering services with a global presence in North America and Europe. We specialize in delivering advanced technology solutions for our clients and pride ourselves on providing exceptional customer service. As we continue to expand our operations, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist.

Reporting to the Customer Service Manager, the Customer Service Specialist will be responsible for managing customer inquiries, resolving complaints, and providing top-notch support to our clients. This is a fast-paced, dynamic role that requires a strong understanding of customer service principles and the ability to think on your feet. The successful candidate will have a genuine passion for providing exceptional service and a desire to continuously improve the customer experience.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

- Build and maintain strong relationships with customers to foster loyalty and trust

- Investigate and resolve customer complaints and issues with a sense of urgency and empathy

- Act as a liaison between customers and internal teams to ensure timely resolution of inquiries

- Proactively identify areas for improvement in our processes and procedures to enhance the customer experience

- Maintain accurate and detailed records of customer interactions and follow-up actions

- Continuously stay up-to-date on product and service knowledge to effectively address customer inquiries

- Collaborate with cross-functional teams to develop innovative solutions and enhance customer satisfaction

- Utilize customer service metrics and feedback to identify areas for improvement and implement solutions

Qualifications and Skills:

- High school diploma or equivalent; post-secondary education in a related field is an asset

- 2 years of experience in a customer service role, preferably in a fast-paced environment

- Strong written and verbal communication skills with excellent phone etiquette

- Ability to effectively manage and resolve customer complaints in a positive and timely manner

- Ability to multitask and prioritize tasks in a dynamic environment

- Strong problem-solving and critical-thinking skills with attention to detail

- Demonstrate a high level of professionalism and customer empathy in all interactions

- Proven ability to work well in a team and collaborate with cross-functional teams

- Proficiency in Microsoft Office Suite and customer service software applications

- Willingness to work flexible hours, including evenings and weekends if required

What We Offer:

- Competitive salary with performance-based bonuses

- Comprehensive benefits package

- Opportunities for career advancement and professional development

- A dynamic and inclusive work environment

- Supportive leadership and a strong company culture

- The opportunity to work on cutting-edge projects with prestigious clients in the aerospace and defense industry

At Aversan Inc., we value diversity and strive to create a culture of inclusivity and respect. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other legally protected status.

If you are a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application including your resume and cover letter expressing your interest in this exciting opportunity. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We look forward to welcoming our newest team member to the Aversan family!