Customer Service Specialist

Sunshine Lighting is seeking a proactive and motivated Customer Service Specialist to join our team.

Qualifications

• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Ability to respond to customer questions in a timely manner
• Ability to collaborate across departments and teams
• Develop meaningful relationships with customers to encourage trust and loyalty

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Responsibilities

• The Customer Service Specialist at Sunshine Lighting is responsible for maintaining the customer base, assisting customers with pricing, entering orders, providing troubleshooting, and collaborating with the sales team to enhance market share in the lighting industry
• This role involves order processing, customer communication
• Assist with order processing and customer communication
• Work closely with the sales team and order entry staff to streamline methods
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Resolve customer queries, recommending solutions and guiding product users through features and functionalities
• Understand and demonstrate the product or service to the customer

Requirements

• Familiarity with the lighting industry is a plus

• In-house work required

• Excellent communication and problem-solving skills.

• Multi-tasking abilities.

• Patience when handling tough cases.

• Ability to collaborate across departments and teams.

• Develop meaningful relationships with customers to encourage trust and loyalty.

• Understand and demonstrate the product or service to the customer.

Salary: $45,000–$75,000, depending on experience.