Seasonal Banquet Captain

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts and The Firebrand Hotel, centrally located in downtown Whitefish, are seeking a Seasonal Banquet Captain to work with our Banquets Team. The ideal candidate will be available from April 27th through October 10th

Banquet Captains are responsible for meeting and exceeding the expectations of all guests. The Banquet Captain is responsible primarily for overseeing the serving, set up, and clean-up of all Banquet functions. This is a fast-paced position that will involve constant interaction with guests and giving efficient direction to staff.

MAIN DUTIES AND RESPONSIBILITIES:

• Knowledge of event menu items and their contents with appropriate table settings, service ware, and the correct preparation and garnishing methods.
• Ability to follow directions from banquet event orders, conduct pre-shift meetings with staff to go over functions, procedures, and assignments.
• Responsible for overseeing set up, serving, maintaining, and breaking down of banquet rooms.
• Attend BEO meetings.
• Be involved in recruiting, hiring, and termination of banquet employees.
• Monitor all beverage consumption and address any issue of intoxication.
• Coordinating Food service between kitchen and banquet service staff.
• Enforce all company policies & regulations.
• Inspect all setup and ensure it follows banquet event orders (BEO).
• Control transfers and stock inventory, especially on alcoholic beverages.
• Manage all opening, closing side work and closing inspection duties.
• Review and implement table and seating diagrams.
• Assist in Pre- service and periodic training, or pre-shift meetings.
• Maintain banquet departments cleanliness in front and back of the house.
• Review all schedules, equipment, and supplies to ensure an organized workflow.
• Complete accurate billing information according to the event order (BEO).
• Ability to carry large and heavy trays on a continuous basis throughout shift.
• Ensure all equipment and decor is kept in excellent working condition through personal inspection and reporting to Banquet and Event manager if it is not.
• Foster opportunities for the team to learn, grow, and develop their abilities, collaborate with your staff to create a culture and work environment founded on respect,
• Responds quickly to requests from guests, or management in a timely, friendly and efficient manner.
• Fully understands and follows all regulations that pertain to health, and safety, requirements of the banquets department, employees, and guests.
• Follows up with guests and contact leaders to ensure satisfaction of needs.
• Maintains security of equipment, keys, and supplies issued each day, and monitors banquet staff to ensure they are following department protocol.
• Reports to Banquet manager for missing articles, damage or mechanical problems from equipment, and any sort of structural damage to the hotel in all areas of the lodge and the banquet department.
• Always provides a professional image through appearance and dress and holds banquet staff to same standards.
• Is able and willing to go long periods of time without sitting. Can maintain the positions need for continuous movement, bending, and lifting.
• Controls and limits waste.
• Keeps a positive attitude with guests, peers, and management to ensure a good environment for all.
• Follows company policies and procedures and other duties as assigned by manager.
  
  

Specific Job Knowledge, Skills And Ability

• Excellent communication skills, and ability to multitask.
• Able to work all shifts, flexible schedules including weekends and holidays.
• An eye for detail, all the way down to the smallest.
• Exceptional Culture and Costumer service skills.
• Maintain a high level of professionalism.
• Strong organizational and interpersonal skills.
• Calm and collected under pressure.
• Must be organized and detailed oriented.
• Must be a team player.
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Must be a minimum of 18 years of age to serve alcoholic beverages and knowledge of Montana state laws.
• Willing to be flexible with scheduling and times scheduled based on event orders and needs of guests.
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Ability to build strong relationships.
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
• Must maintain good attendance and punctuality.
• Ability to effectively present information and respond in a timely fashion to questions from groups of managers, guests, and the public.
• Treats people with respect and dignity, keeps commitments, inspires the trust in others, works ethically and with integrity, and upholds organizational values.
• Must be alert and quick with reasoning. Should be able to make decisions for the best interest of the hotel and team. Ability to interpret instructions and guidelines set by the hotel’s policy and procedures.
  
  

QUALIFICATION STANDARDS

EDUCATION

• Preference for a high school diploma or G.E.D. equivalent.
• Computer and point of sales skills required.
  
  

Experience/ Licenses Or Certificates

• 2 years at a high level, quality establishment.
• Will obtain proper TIPS training in order to serve alcoholic beverages.
  
  

SCHEDULE / HOLIDAYS/ PTO:

The Banquet Captain is expected to normally keep a 5 day a week schedule, adjusted as needed (potentially more than 5 days) according to occupancy and business need, and be available for peak guest times and/or in the event of an emergency. A work week of 30-40 hours per week can be expected, however it can be more or less depending on the business needs of the Food and Beverage operation within Events. Working evenings, weekends and holidays are required depending on the event.

The Banquet Captain will typically be available during peak seasons, typically taking PTO and vacations during slower seasons.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.