What are the responsibilities and job description for the CUSTOMER APPOINTMENT COORDINATOR / INTERNET SALES SUPPORT position at Auto Direct Sales?
CUSTOMER APPOINTMENT COORDINATOR / INTERNET SALES SUPPORT
$42,000–$68,000 | Hourly Bonuses | Training Provided
Auto Direct Sales & Service is hiring 2 Customer Appointment Coordinators / Internet Sales Support Representatives for our growing dealership in Zebulon, NC.
This is a great opportunity for candidates with experience in:
- customer service
- hospitality
- medical scheduling
- insurance office support
- inside sales
- front desk / reception
- call center
- service scheduling
You do not need prior automotive experience.
If you are great on the phone, organized, and enjoy helping customers, we will train you.
This role focuses on speaking with customers, answering questions, setting appointments, and helping ensure customers arrive prepared to purchase a vehicle.
What you’ll do
- answer inbound phone calls, texts, and internet inquiries
- contact customers who have submitted online applications
- schedule and confirm dealership appointments
- follow up with previous customers and unsold leads
- send text and email confirmations
- maintain accurate customer records in our CRM
- work with sales staff to support customer appointments
- help improve customer show rate and satisfaction
Who we’re looking for
- excellent phone and communication skills
- friendly, professional personality
- organized and detail-oriented
- strong follow-up habits
- dependable attendance
- basic computer and typing skills
- comfortable handling multiple conversations and tasks
- customer service mindset
Experience in appointment setting, scheduling, or inside sales is strongly preferred.
Compensation
$42,000–$68,000 per year
Hourly base performance bonuses for:
- appointments set
- appointments shown
- vehicles sold from scheduled customers
Top performers can exceed posted range
Why Auto Direct
- family-owned, award-winning dealership
- supportive and team-focused culture
- strong customer traffic
- training and coaching provided
- advancement opportunities into sales and management
Benefits
- 401(k) with 3% company match
- health insurance
- dental insurance
- vision insurance
- paid time off
- employee discount
Location
Zebulon, NC 27597
Full-time | In person
If you love helping people and thrive in a fast-paced environment, we would love to meet you.
Exit Today. Drive Home Proud.
Pay: $42,000.00 - $68,000.00 per year
Benefits:
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $42,000 - $68,000