What are the responsibilities and job description for the Automotive Internet Appointment Coordinator position at CROSSROADS FORD OF WAKE FOREST INC?
Job Duties:
Act as the essential communications link between the client and the dealership
Receive inbound and make outbound sales calls
Monitor leads for all departments and ensure that they have been answered within a
timely manner (20-minutes for first response)
Monitor and verify website inventory is being properly merchandised on individual
websites as well on other lead provider websites (Autotrader, Cars.com, Craigslist)
Social Media Management, Monitor your stores posting on Facebook and Twitter, Post
common articles utilizing Hoot Suite
Provide monthly campaign reporting for the marketing campaigns
Point of contact for CRM tool and educate personnel on how to enter new employees
into the system
We Provide:
Flexible scheduling options
Paid time off
Competitive benefits package (to include medical, dental, vision, disability, life
insurance)
Competitive pay plans
Immediate on-the-job training with department leads
Family oriented company, always closed on Sundays
Job Requirements
Automotive BDC experience preferred
This position will require day/evening and Saturday flexibility
Intermediate internet and computer skills needed
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Keyboard skills and proficiency in Word and Excel