HR & Operations Assistant

Position Overview

The Operational Assistant serves as the first point of contact for visitors while providing comprehensive administrative and HR support. This role combines front desk responsibilities with Human Resources coordination, requiring strong organizational skills, professionalism, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Front Desk & Operational Support

• Greet and assist visitors, employees, and customers in a professional manner
• Answer and route incoming calls to appropriate departments
• Manage mail distribution, document scanning, and general administrative tasks
• Coordinate meetings, conference calls, room bookings, and training logistics
• Create presentations, reports, and internal communications using Microsoft Office tools
• Manage employee ID badges, including issuance and access updates
• Support emergency response procedures as needed

HR & Payroll Support

• Assist with recruitment coordination, including scheduling interviews and agency communication
• Support onboarding processes, including new hire documentation and orientation logistics
• Maintain and update employee records and HRIS systems
• Respond to employee inquiries and provide general HR support
• Process E-Verify and escalate discrepancies
• Set up employees in timekeeping systems and assist with payroll-related coordination
• Support Learning Management System (LMS) activities and troubleshoot employee access issues
• Assist in organizing employee engagement activities such as training sessions, events, and recognition programs
• Maintain compliance postings and employee bulletin boards

Required Qualifications

• High school diploma or GED
• Strong administrative and organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Ability to handle confidential information with discretion
• Strong communication and interpersonal skills
• Ability to multitask and adapt to changing priorities

Preferred Qualifications

• Bachelor’s degree (HR or related field preferred)
• Previous experience in HR administration or internship experience
• Familiarity with HRIS, payroll, or LMS systems

Core Competencies

• Strong attention to detail and accuracy
• Customer service and professionalism
• Ability to work independently with minimal supervision
• Team collaboration and adaptability
• High level of initiative and problem-solving skills

Work Environment & Physical Requirements

• Office-based, primarily sedentary role
• Frequent use of standard office equipment (computer, phone, copier, etc.)
• Occasional filing, lifting documents, and light physical activity
• Ability to stand, bend, or reach as needed