Bilingual Customer Service | First Shift | Mason, OH

Bilingual Customer Service | First Shift | Mason, OH

You will be working with management and the improvement of customer relations to advance customer satisfaction within Latin America markets for this abrasives manufacturing company.

Responsibilities:

• Receive and review customer orders received through email, phone, or fax machine. Confirm accuracy of order and provide order confirmation to customers. Confer with sales or management on questionable or incorrect orders to resolve issues.
• Enter received orders onto D365; then pass to Customer Service Manager for verification and accuracy. After order is checked and approved release into the system
• Print orders for warehouse team to pick. Highlight areas with special instruction. Communicate special requests with warehouse team.
• Review backorders as product is received. Process newly released orders as customer issues release request.
• Review customer service orders and file in the appropriate cabinet. Ensure related paperwork is kept together consistently.
• Review files kept in binder to ensure appropriate filing dates are being followed. Remove excess files as necessary.
• Enter factory orders for product ordered by customer. Print and file orders after being placed.
• Review factory orders after printing. Prepare with necessary stamps, comments, and drawings to confirm the proper information.
• Record delivery dates for customers to ensure product is received on time.
• Assist with other problems that may occur during the shipment process.
• Work with customers when there are issues with orders. May include price, delivery, order placing, shipment problems, and production requirements, among others.
• Work with customers to develop a relationship to ensure mutual cooperation and continue receiving orders.
• Assist salespeople with customer problems during travel. Prevent customer issues from becoming a problem unable to be resolved.
• Review shipments to Mexico to confirm order accuracy.
• Answer phones as needed

Qualifications:

• Associates Degree or 2 years experience in customer service or related field.
• Working knowledge of Microsoft office programs. Proficient typing skills.
• Knowledge of customer service principles and practices.
• Strong work ethic with ability to multitask in a busy environment.
• Excellent attention to detail with professional communication skills.
• Ability to read, write, and speak in both Spanish and English.

Schedule:

Mon-Fri 8:30am-5pm

Pay:

$19/hr

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IND123

Salary : $19