What are the responsibilities and job description for the Customer Service Representative in MASON OHIO position at AlphaGraphics - US123?
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
About the Role:
Join AlphaGraphics in Mason, OH as a Front Counter/Customer Service representative where you'll be the first point of contact for our valued clients. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
Responsibilities:
- Greet and assist customers at the front counter with a friendly and professional demeanor.
- Process customer orders and provide accurate estimates for print, signage and design services.
- Answer phone calls and respond to customer inquiries promptly and effectively.
- Monitor company email account and respond accordingly.
- Maintain a clean and organized front counter area to enhance customer experience.
- Collaborate with production staff to ensure timely order fulfillment.
- Handle credit card transactions.
- Promote special offers and services to enhance sales and customer engagement.
- Support marketing initiatives by distributing promotional materials and flyers.
- Monitor Invoca inbound lead tracking tool.
Requirements:
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a customer service or retail environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and work efficiently in a fast-paced setting.
- Familiarity with print and design services is advantageous.
- Proficient in basic computer applications and point-of-sale systems.
- Positive attitude and a passion for helping customers.
About Us:
AlphaGraphics has been a leader in the printing and marketing industry for over 40 years, providing high-quality services to businesses in Mason, OH. Our customers love us for our commitment to excellence, while our employees appreciate our supportive work culture and opportunities for growth.
Salary : $17 - $22