What are the responsibilities and job description for the Information Technology Support Specialist position at Atos?
In this role you will interface directly with these Executives and their personal assistants. This role requires someone with great communication skills, interpersonal skills and the confidence to make fluid decisions.
Responsibilities
- Identify and improve OSS Team, Workspace and adherence to CLIENT processes
- Proactive monitoring, identifying, testing, deploying patches and updates leveraging and processes.
- Support with Special Event A/V Management in Main Offices, Conference rooms.
- Video conferencing support (Teams, Cisco, Neat, etc)
- In the absence of VIP support needs, Assist ESD with ad-hoc activities as requested by CLIENT, manage standard incidents via SNOW / provide standard OSS Services including proactive oversight of active OSS incidents / backlogs of the OSS Team
- Provide expert knowledge and support in MacOS, iOS, Android, Windows 10 & Windows 11 OS configuration and support, Office 365 (including Exchange, SharePoint, Teams), Outlook, Excel, Word, Visio, and PowerPoint
- Document, maintain, upgrade, or replace hardware.
- Software installation via Software Center, reimaging, and configurations.
- Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment, etc.
- Perform work in compliance within specified manufacturer warranty requirements and schedule manufacturer warranty repairs on-site or remote
- Engage with 3rd party vendor support or CLIENT contacts to resolve technical issues as per scope
Required Skills
• Provide day-to-day deskside support to the Executive Staff (C-Suite and their personal assistance) for all technology needs
• This position interfaces directly with the Executives, their staff and troubleshooting their issues to resolution while providing a high level of discretion and professionalism
• Working with other supporting IT staff to develop solutions for our clients
• Workplace hardware and software support including desktop, laptop, IPT
• Maintaining, supporting and the installation of the of all corporate assigned technology.