Outreach Navigator

Position Summary

We are currently recruiting for an Outreach Navigator. This full-time position pays $30.83 per hour and is located in Baltimore, MD.

The Outreach Navigator reports to the Operations Officer II (Homeless Outreach Coordinator) of the Outreach Team within MOHS. A Homeless Community Outreach Worker promotes programs and resources to homeless individuals in the community and performs a variety of services to encourage these individuals to participate in programs that enable them to remain housed and stable. The work of this class involves no supervisory duties or responsibilities. Incumbents receive close supervision from a superior. Employees work a conventional work week that includes evening hours and may require weekend work. Work is performed both in an office under normal working conditions and in neighborhoods where incumbents may be exposed to extremes of heat and cold. Work requires minimum physical exertion.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively work outdoors in all weather conditions, including extreme heat, freezing temperatures, and inclement weather.
• Work non-standard hours including early mornings, evenings, weekends, and holidays; be flexible and available for emergency situations outside of regular business hours.
• Visit communities and canvass neighborhoods.
• Acquaint clients with community resources and services pertaining to social, health, and other programs, while encouraging utilization.
• Develop rapport with homeless individuals through frequent community outreach visits and offer support.
• Process applications or registration forms for services and maintain demographic and statistical information.
• Operate a city-issued vehicle; complete daily inspection reports, vehicle cleaning, and ensure compliance with safety laws.
• Maintain computerized logs of daily activities and prepare reports and documentation as needed.
• Research community resources that benefit homeless individuals and support service enhancement.
• Participate in staff meetings, departmental planning, and training opportunities.
• Recommend new procedures to improve departmental efficiency.
• Perform other related duties as assigned.
  
  

Required Skills/Abilities

• Ability to work independently and collaboratively within a team.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and recordkeeping abilities.
• Comfort working directly with vulnerable populations in community settings.
• Basic computer proficiency for maintaining logs and preparing reports.
• Valid driver’s license and ability to safely operate a city-issued vehicle.
  
  

Education And Experience

• High school diploma required; associate degree in human services or related field preferred.
• Experience in social work, community outreach, or case management, required.
  
  

Physical Requirements

• Prolonged periods of walking, standing, and traveling within the community in various weather conditions.
• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, with flexibility for evenings, weekends, and emergency response.
• Travel may be required.
  
  

Successful Athena Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The Benefits Of Working For Athena Include

• Support from a team of professionals committed to making your life better.
• Medical, dental, and vision insurance.
• Health Savings Account.
• Pet insurance.
• 401k with generous employer match.
• ATHENA-paid Life and Accidental Death & Dismemberment Insurance.
• Additional voluntary life and AD&D insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Employee self-service HR portal.
• Sick leave – inquire with your recruiter for details.
  
  

The statements in this Job Posting describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Application for employment does not create a contract. Employment is at will and may be terminated by either party at any time. ATHENA Consulting LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.