Aftercare Coordinator

We are currently hiring for the

Maryland Behavioral Health Administrative Services Project!

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

This FULL-TIME position ranges from $16.00-$18.00 per hour depending on experience and is a remote position. The Aftercare Coordinator is responsible for assisting with non-clinical duties for all phases of follow up after inpatient services, and related duties as assigned.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Follows up on members who are identified by clinical operations as needing aftercare follow up. Verifies compliance with initial follow-up appointments.
• Provides assistance with referral to a provider if initial appointment is not attended.
• Assists members in coordinating outpatient follow-up.
• Checks provider availability.
• Documents results of follow up calls in system.
• Completes non-clinical assessment tools relating to after care or HEDIS activities.
• Calls members and providers and gathers discharge and other non-clinical information from providers/facilities as scripts and workflow allow.
• Develops and completes reports for completion of outstanding after care activities as needed internally and as requested by clients.
• Assists and provides non-clinical activities related to HEDIS expectations as determined by quality management leadership.
• Assists quality management staff with non-clinical work tasks as needed.
  
  

Education And Experience Requirements

• Requires a high school diploma or GED and experience in customer service and/or related field; or any combination of education and experience which would provide an equivalent background.
• Experience with office software such as Word, Excel, and PowerPoint preferred.
• BA/BS in health related field preferred.
  
  

Physical Requirements

• Possible prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and move up to 25 pounds at times.
• Standard hours of work Monday through Friday, 8:00 am – 5:00 pm.
  
  

Successful ATHENA Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The benefits of working for ATHENA include a full Benefit package:

• Support from a team of professionals committed to making your life better.
• 19 days of PTO.
• 12 paid holidays, 13 paid holidays during election years.
• Merit / COLA increases.
• Flex time allowed, during the same week.
• Medical, dental and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• Mass transportation benefit for the Maryland and Washington, D.C. area.
• 401k with a generous employer match.
• Easy to use employee self-serve HR portal.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.