Patient Account Rep 1

We are looking for a Patient Account Representative to join our team! This position is 64 hours per biweekly pay period, Monday - Friday. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short and long-term disability and our employee wellness initiative.

Essential Duties:

1. Supports the mission of Astera Health through personal conduct and behaviors that contribute ideas and suggestions, is helpful and friendly, demonstrates regular attendance and punctuality, and adheres to organizational policies and rules.
2. Be a role model of Astera Health culture and core values.
3. Works billing and patient work queues as assigned.
4. Investigates and resolves account overpayments, requests refunds (patient or insurance) and reviews claims for proper reimbursement.
5. Collects previous day's payments, reconciles, and prepares deposit.
6. Runs credit card payments from patients and insurance companies.
7. Handles, sorts, and opens appropriate mail as directed..
8. Communicate with patients and insurance companies as directed.
9. Duties, responsibilities, requirements and expectations of this job are subject to change as needed.

Core Competencies:

1. Great listening skills are required for dealing frequently with conflict and negative adversarial interactions as well as patient financial information.
2. Proficiency with Microsoft office products and ability to effectively operate standard office equipment and software.
3. Strong oral and written communication skills4
4. Demonstrates a high degree of commitment to customer service excellence
5. Possess cross-cultural sensitivity
6. Ability to work effectively with internal and external stakeholders, building strong relationships
7. Ability to perform tasks both collaboratively and independently
8. Demonstrates concern for patients of all ages, visitors, and co-workers.
9. Maintains confidentiality of information and privacy compliance.

Physical Requirements:
Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job:
Occasionally: (up to 33% of work time): Standing, walking, reaching, lifting.
Frequently: (34-66% of work time): Sitting, handling, fingering, talking, hearing, near acuity vision.

Required Qualifications:
Education:

•  Post-secondary education in a Medical Coding or Medical Administrative program
  Or combined years of relevant education and experience to perform the essential duties of this position.

Astera Health is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.