What are the responsibilities and job description for the Community Director position at Associa?
Associa, North America’s largest community management firm and a Great Place to Work® for nine straight years, is searching for an exceptional Community Director to lead our Los Gatos branch.
This isn’t your typical “office director” role.
This is your chance to be the strategic powerhouse behind how vibrant, well‑run, financially sound communities come to life.
If you’re a high‑energy leader who loves developing teams, guiding boards, improving operations, and elevating the homeowner experience — this is your next big move.
Why You’ll Love Working at Associa
We believe in taking care of the people who take care of our communities. Full‑time employees enjoy:
- Competitive paid time off, medical, dental & vision plans
- 401(k)/match
- Disability coverage
- Wellness learning & development programs
- Access to a national network of industry experts
- Career paths that support long‑term growth
- A culture consistently awarded “Best & Brightest”
What You’ll Do
As the Community Director, you’ll serve as the operational backbone and leadership force for your branch. You’ll manage a talented team, partner with HOA Boards, and oversee the smooth functioning of multiple community operations. You will:
- Serve as the primary relationship leader for Boards of Directors and homeowners
- Lead and mentor branch staff, ensuring high performance, strong service, and continuous development
- Oversee all operational functions, from administrative workflows to financial processes
- Review and guide financial reporting, ensuring accuracy and clarity for Board packets
- Advise on capital projects, community maintenance needs, and vendor performance
- Drive strategic initiatives, including budget planning, service enhancements, and operational improvements
- Ensure compliance and risk mitigation, including tracking legal matters and architectural reviews
- Attend board meetings and community events, representing Associa with professionalism and expertise
- Manage vendor relationships, procurement, and performance monitoring
- Ensure accurate database (C3) and file maintenance
- Oversee AP processes in alignment with home office procedures
- Roll up your sleeves as needed - because great leaders know when to dive in
- Perform other duties that support outstanding community client experience
Ready to Lead a Team That Makes Communities Better Every Day?
Bring your leadership talent to a role that truly makes an impact - for your team, for your clients, and for the communities that call Associa home.
Compensation:
$105,000-$115,000 /annually; direct experience highly considered.
Employment Type:
Full-time
Work Location:
7901 Stoneridge Dr #207, Pleasanton, CA 94588
Qualifications:
What You Bring to the Role
- Bachelor’s degree preferred (MBA a plus)
- 5–7 years of management or supervisory experience
- 3–7 years of Community Association or portfolio management experience preferred
- Industry certification preferred (e.g., CMCA®, AMS®, PCAM® or CA‑specific equivalent)
- Knowledge of GAAP
- Expert‑level proficiency with Microsoft Office
- Exceptional written, verbal, and interpersonal communication skills
- High integrity with proven discretion and confidentiality
- Strong prioritization and time‑management skills
- A proactive, self‑driven leadership style
#LI-WB1
Salary : $105,000 - $115,000