What are the responsibilities and job description for the Service Contract Renewal Specialist position at ASSA ABLOY?
ASSA ABLOY Entrance Systems, Pedestrian Door Solutions
Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.
Why Join ASSA ABLOY Entrance Systems?
At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:
1. Comprehensive Benefits
Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.
2. Meaningful Impact
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.
3. Career Growth & Development
We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.
The Role:
The Service Contract Renewal Specialist is responsible for managing the full lifecycle of service contract renewals across the organization. This role ensures timely renewal of service agreements, maintains accurate contract and billing records, and serves as the primary point of contact for customers throughout the renewal process. The Specialist works cross-functionally with the billing, legal, and contracts teams to ensure revenue continuity and customer retention.
Key Responsibilities:
Contract Renewal Management
- Proactively send renewal notices to customers in advance of contract expiration dates
- Identify and route automatically renewing contracts to the billing team for processing
- Collect required customer signatures on contracts that do not auto-renew
- Follow up with customers via email and phone when renewal responses are not received
- Coordinate with the billing team to issue pre-cancellation letters via UPS for non-renewing accounts
- Maintain accurate renewal status tracking across all active contracts
Reporting & Analysis
- Run an expired contract report on the first of each business month and take appropriate follow-up action
- Track renewal rates and flag at-risk accounts for management review
Billing & Payments
- Process credit card payments for contract renewals
- Coordinate with the contract billing team on invoicing and payment application
- Support billing reconciliation using Billtrust
Contracts & Legal Support
- Assist the Contract Manager with routing and execution of contract amendments and addendums via Agiloft
- Ensure documentation is complete and properly filed for all executed agreements
Qualifications:
- 2 years of experience in contract administration, renewals, billing, or a related role
- Strong organizational skills with the ability to manage a high volume of accounts and deadlines
- Effective written and verbal communication skills; comfortable with customer-facing outreach including phone calls
- Experience with CRM and ERP systems preferred; familiarity with Agiloft, BAAN, or Billtrust a plus
- Detail-oriented with a high degree of accuracy in data entry and record-keeping
Comprehensive Benefits
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days and 11 paid holidays
Work-Life Balance
- Flexible scheduling for when life happens.
Ongoing Training & Recognition
- Get up to speed quickly with our structured onboarding process.
- Access to online courses to keep your skills sharp and up to date.
- Learn from experienced colleagues and industry experts.
- Length of Service awards to celebrate your milestones.
Our Commitment to Diversity & Inclusion:
ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.