What are the responsibilities and job description for the Customer Renewal Conversion Specialist position at SolarWinds?
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Impact:
- Guiding existing customers through the conversion renewal sales cycle, from initial contact to closing complex transactions
- Working with customers to resolve any issues which may prevent them from maintaining a relationship with SolarWinds
- Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
- Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
- Manage, maintain, and communicate accurate customer and pipeline records within Salesforce to Sales/Renewals leadership
- Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments
- Achieve monthly quotas and quarterly targets
- Maintain volume with high call and email volume daily
Your Experience:
- Passion for sales!
- Results-oriented and customer-oriented mindset, with the ability to create a great customer experience.
- Excellent communication skills both oral and written
- Analytical and Problem-Solving experience
- Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies is a plus
- Enjoy working in a fast paced, team focused environment with the ability to multi-task and track multiple issues
- Previous experience with NetSuite and/or Salesforce is a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice