What are the responsibilities and job description for the Account Manager - Inside Sales position at SolarWinds?
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Role Overview
The Inside Sales Representative will manage the end-to-end sales cycle for Squadcast from lead qualification to closure. This individual will work closely with marketing, pre-sales, and customer success teams to understand client needs, demonstrate value, and close opportunities. The role demands a proactive and articulate professional who is well-versed in IT infrastructure and can manage multiple sales motions efficiently using Salesforce.
Key Responsibilities
- Manage the complete sales cycle for Squadcast – from inbound lead engagement to opportunity closure.
- Qualify prospects and conduct discovery calls to understand customer pain points and position Squadcast accordingly.
- Present product demos and communicate technical and business value clearly and fluently.
- Maintain accurate pipeline and account information in Salesforce CRM.
- Collaborate with marketing and SDR teams to ensure high-quality lead handovers and nurturing.
- Meet and exceed monthly/quarterly sales targets and KPIs.
- Keep up-to-date with industry trends, IT infrastructure solutions, and SolarWinds offerings.
- Maintain strong communication with cross-functional teams to ensure customer success post-sale.
Qualifications
- 2–3 years of proven software sales experience, preferably in SaaS or IT infrastructure solutions.
- A strong understanding of IT infrastructure, incident management, and DevOps/SRE practices is a plus.
- Excellent English communication skills, both spoken and written.
- Proficiency in Salesforce CRM is a must.
- Ability to work independently, manage time effectively, and drive results in a fast-paced environment.
- Bachelor’s degree in Business, IT, or related field preferred.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice