What are the responsibilities and job description for the Customer Service Representative position at Ascension St. John's Sportsplex?
Customer Service Representative – Ascension St. John Sportsplex (FC Tulsa Training Facility)
Location: Tulsa, Oklahoma
Department: Guest Services / Facility Operations
Reports To: Operations Manager
Employment Type: Part-Time or Full-Time (Event-Based)
Department: Guest Services / Facility Operations
Reports To: Operations Manager
Employment Type: Part-Time or Full-Time (Event-Based)
About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa’s premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This is a rare opportunity to combine operational leadership with community impact, joining a dedicated team committed to delivering exceptional service and experiences across Tulsa’s leading sports and entertainment destination.
Position Summary:
The Customer Service Representative is the face of Ascension St. John Sportsplex, responsible for providing excellent guest service, assisting with event operations, and ensuring all visitors have a positive and efficient experience. This position supports front desk operations, responds to guest inquiries, manages facility check-ins, and coordinates with event staff to ensure smooth daily operations.
The ideal candidate is personable, organized, and thrives in a fast-paced, sports-driven environment.
Key Responsibilities:
- Greet guests, teams, and visitors in a professional and friendly manner.
- Serve as the first point of contact for phone calls, emails, and in-person inquiries.
- Assist with player, coach, and team check-ins for tournaments, leagues, and facility rentals.
- Manage cash and card transactions for entry fees, concessions, or merchandise sales.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Provide event and facility information to guests, including schedules and directions.
- Support event staff with operational needs such as registration, signage, or setup.
- Communicate effectively with management and coworkers to ensure consistent service delivery.
- Uphold facility policies and help maintain a safe and enjoyable atmosphere for all participants.
Requirements:
- High school diploma or equivalent required; some college coursework preferred.
- Previous customer service, front desk, or hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a busy environment.
- Basic computer proficiency and comfort using scheduling or POS systems.
- Willingness to work evenings, weekends, and holidays as required by event schedules.
- Positive, team-oriented attitude and professional demeanor.
- Reliable transportation and punctual attendance are essential.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.