What are the responsibilities and job description for the Dispatcher - Customer Service Representative position at Lowe Plumbing Service?
At Lowe Plumbing Services in Claremore, OK, we believe in taking care of our team as much as we take care of our customers. When you become our full-time Dispatcher - Customer Service Representative, you're not just taking a job-you're gaining a career with unlimited growth potential. We provide this entry-level role with incredible company-wide benefits and provide hands-on training in a field management system to set you up for success. Plus, you'll be part of a team that's more like a family-where your hard work is recognized and your contributions truly matter!
WHAT WE OFFER:
- $15 - $20 an hour
- Health insurance
- PTO
- 5 paid major holidays
- Paid vacation after 1 year
- Growth opportunities
- Positive and respectful work environment
WHAT SETS US APART:
At Lowe Plumbing Service, we embody the spirit of a small, family-owned business while ambitiously planning our future growth and expansion. For over five years, we've been delivering exceptional customer service and completing top-notch projects for residential and commercial clients. From general maintenance to complex repairs and installations, no problem is too big or too small for our talented team. That's why our motto is "If it doesn't flow...call Lowe!" Joining us means becoming part of a trustworthy, growth-oriented team where we work together to take excellent care of our customers!
WHAT THIS ENTRY-LEVEL ROLE ENTAILS:
This full-time position works between 7:30 AM and 5:00 PM.
As our Dispatcher - Customer Service Representative, you'll become the heartbeat of our daily operations. You'll start your day by greeting customers with enthusiasm, answering calls, making outbound calls to follow up on past-due accounts and assist with collections, enrolling customers in memberships and maintenance agreements, explaining benefits and answering questions, and gathering important details to schedule jobs in our field management system. You'll coordinate with technicians, ensuring they have efficient schedules and rerouting them as needed throughout the day. When last-minute changes arise, you'll think fast and keep things running smoothly, making real-time adjustments to maintain productivity. Staying organized within the system is key, as you'll also handle various administrative tasks to keep everything on track. Above all, your reliability and dedication ensure that customers receive top-notch service while technicians can focus on what they do best.
What we need from you:
- High school diploma
- Ability to be trained in a complex field management system
- Strong verbal communication skills and confidence speaking with customers over the phone
- Friendly and kind attitude toward others
Experience in customer service is preferred but not required for this entry-level role!
WHAT'S NEXT:
Ready to step into a role where your skills, energy, and ambition are valued? If so, become our Dispatcher - Customer Service Representative today! The initial application is quick, easy, and mobile-friendly.
Salary : $15 - $20