What are the responsibilities and job description for the Bilingual Customer Service Representative position at Ascendo Resources?
Join a Growing Medical Manufacturing Company Where Your Communication Skills Make an Impact!
Are you fluent in both English and Spanish and enjoy building relationships with professionals at all levels? We are seeking a customer-focused Bilingual Customer Service Representative to serve as a key liaison between customers, internal departments, and senior-level professionals within a fast-paced manufacturing environment.
In this role, you'll provide exceptional service, coordinate customer requests, resolve issues, and ensure a seamless experience from order placement through delivery. This position offers excellent exposure to leadership, operations, sales, and other cross-functional teams.
What You'll Do:
- Serve as the primary point of contact for English and Spanish-speaking customers
- Communicate with managers, executives, and other high-level internal stakeholders
- Manage customer inquiries, orders, and service requests
- Coordinate with production, logistics, and sales teams to ensure timely resolutions
- Maintain accurate customer records and documentation
- Deliver a professional and positive customer experience
What We're Looking For:
- Fluent in both English and Spanish (written and verbal)
- Previous customer service, account management, or client support experience
- Strong communication and relationship-building skills
- Professional demeanor and confidence interacting with leadership teams
- Excellent organizational and problem-solving abilities
- Experience in manufacturing, distribution, or industrial environments is a plus