What are the responsibilities and job description for the Customer Service Call Center Agent position at ASA ELECTRONICS LLC?
Position Summary
This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
Key Responsibilities
- Respond to technical support requests via phone, email, chat, or ticketing system
- Diagnose and troubleshoot system issues with product
- Provide step-by-step guidance to users to resolve technical problems
- Document issues, resolutions, and processes
- Follow up with users to ensure issues are fully resolved
Qualifications
- 1–3 years of customer service troubleshooting support.
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Strong organizational and time management skills
- Ability to prioritize and manage multiple tasks
- Electronics interest and/or experience a plus
Work Environment & Physical Requirements
- Primarily office environment
- May require occasional lifting of equipment (up to 25 lbs)
- May require after-hours or on-call support depending on business needs
Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities