What are the responsibilities and job description for the CUSTOMER SERVICE AGENT position at ASA ELECTRONICS LLC?
Accountability:
This person ensures all customers are properly serviced in the technical customer service phone environment.
Responsibilities:
- Answer or properly document all incoming calls and e-mails of the electronics tecnical nature.
- Check customer service/tech service voicemail hourly.
- Investigate and respond to all internal and external requests. Acting as a liaison between the customer and ASA.
- Enter orders accurately and timely utilizing Code of Conduct.
- Enter return requests accurately and timely utilizing Code of Conduct.
- Utilize promise dates given to customers on order confirmations by using lead times, order planning reports, and communication with purchasing department.
- Ensure all orders are entered according to cut off times and orders are released off SO Hold in time to ship.
- Assist in quote process, processing Freight Claims, Incorrect Shipments and other miscellaneous task asked.
- Assist customers with product information and troubleshooting assistance.
- Assist with communication of delinquent Hassle Free returns.
- Ensuring all incoming Customer emails are responded to in a timely manner
- Miscellaneous – any other request made by the manager that is work related.
Qualifications:
Education: High School graduate or GED and must be at least 18 years of age
Knowledge / Skills:
• Must be detail oriented
• Must be able to communicate with internal and external customers, both verbally and in written form
• Must be able to multi-task
• Must understand the operation of a Multi Meter
• Basic Audio/Video and Electronics knowledge
• Previous installation experience is a plus