Triage Nurse - RN

Job title:

Who we are:

At the Arthur Center, we inspire community health and wellness! Our approach is to inspire our patients and clients to lead a healthy life so they can spend their time, talent and resources on living! We are headquartered in Mexico, MO and currently serve the Audrain, Callaway, Montgomery, Pike, Ralls, and Monroe Counties. We employ close to 200 people at our 5 locations.

Job position description:

We are seeking a compassionate and detail-oriented Telephone Triage Nurse to join our team. In this role, you will provide professional and tactful communication with callers, assessing symptoms and determining the appropriate level of care using established triage guidelines. Your expertise will help ensure patients receive timely advice and access to the right healthcare resources. Arthur Center Community Health is committed to providing exceptional physical and mental health services to our community and on our Nursing team, you can make a real difference in the lives of those we serve.

Key Skills And Responsibilities

• Monitors and responds to triage calls in the call center.
• Has a thorough understanding of confidentiality, current HIPAA regulations and organizational HIPAA policies
• Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines
• Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
• May direct patient to emergency room, urgent care, provide home care advice or schedule patients to their physician during office hours, based on clinic protocols and guidelines.
• Follows policies, procedures, and protocols to ensure consistency and effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care advice
• Utilize triage protocols appropriately.
• Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
• Accurately documents symptoms/complaints, assessment, advice provided and patient/caller response.
• Treats patients, family members, and other staff with dignity and respect.
• Other duties as assigned.
• Possesses knowledge of outpatient medical practice
• Maintains strong working relationship with other staff and departments in the Center.
• Knowledge of common safety, and infection control
• Comfortable treating patients with complex needs including behavioral health, poverty-related issues and disability issues.
• Strong critical thinking and decision-making abilities
• Excellent verbal and written communication skills
• Proficiency with technology, such as EHR systems and video conferencing tools
• Compassion and a patient-centered approach
• Ability to remain calm and work efficiently under pressure
  
  
  

Requirements:

• Must possess a minimum of Associates Degree in Nursing
• Registered Nurse (RN) in Missouri.
• 3 years professional nursing experience preferred.
  
  
  

Top benefits or perks:

As an employee at Arthur Center, you’ll enjoy:

• Collaborative work environment
• Healthcare
• Dental
• Vision
• 401k with up to 6% company match
• Life Insurance
• 9 paid holidays
• Generous PTO with accrual beginning at date of hire.