Disability Determination Technician I

Location: 9801 N Kelley, OKC 73131

Interview: In-person

Work: Onsite (Monday Friday)

Duration: 6 12 months with option to extend

Summary

Provide administrative and adjudicative support to professional staff responsible for determining eligibility for Social Security disability benefits. Duties include performing initial evaluations, requesting and reviewing medical records, contacting disability applicants to complete forms and answer questions, and handling incoming phone calls.

The role involves accessing and managing confidential information, including personal demographics, Social Security numbers, earnings records, work histories, prior disability filings, and medical information through Social Security electronic systems. The resource will enter and transfer sensitive information, monitor consultative examination providers, coordinate medical evidence and examinations, verify medical records, authorize payments according to applicable policies and procedures, and maintain vendor files.

The position also performs general office operations and other assigned duties.

Ideal Candidate

• Good attention to detail
• Ability to maintain confidentiality
• Effective oral and written communication skills
• Good computer skills and ability to learn new systems
• Experience with Excel, Adobe, and Word
• Ability to navigate between multiple computer systems
• Good accuracy, typing, and grammar skills
• Strong documentation and organizational skills
• Good customer service and telephone skills
• Flexible based on job demands
• Willingness to take on additional responsibilities as needed
  
  

Job Description Basic Purpose

Positions in this job family provide skilled adjudicative and administrative support to professional staff responsible for determining eligibility for disability benefits under federal Social Security provisions.

Typical Functions

• Conduct initial reviews of Social Security disability claims and identify deficiencies requiring resolution.
• Access confidential information, including demographics, earnings records, work histories, prior disability filings, and medical information using Social Security electronic systems.
• Enter, update, and transfer sensitive information within appropriate systems.
• Manage caseloads requiring limited development at initial and appellate levels.
• Assist with caseload management and refer cases for final determination when necessary.
• Review disability allegations and medical evidence to identify cases requiring special handling and expedited processing.
• Monitor consultative examination providers to ensure appointments and medical reports are completed on time.
• Arrange for medical evidence, physical and mental examinations, and transportation when needed.
• Review medical records for completeness before authorizing payments according to applicable policies and procedures.
• Perform technical reviews of completed disability cases to ensure compliance with applicable state and federal requirements.
• Interview and communicate with claimants, representatives, medical professionals, program personnel, attorneys, judges, and vendors to collect information and respond to inquiries.
• Train other staff members as needed.
• Perform general office operations and other assigned duties.
  
  

Level Descriptor

This is an entry-level position. The selected candidate will receive training in various aspects of the Social Security Disability Program and applicable policies and procedures.

Under immediate supervision, the resource will be trained on relevant computer applications and will learn to communicate with claimants, representatives, field office personnel, and others involved in the disability process. The candidate will also learn to identify medical sources, understand common medical terminology, and assist with the development and adjudication of disability claims.

Knowledge, Skills, And Abilities

• Knowledge of spelling, punctuation, grammar, and correct English usage
• Knowledge of basic business mathematics
• Understanding of recordkeeping systems
• Knowledge of office methods and procedures
• Basic computer skills
• Understanding of applicable policies and procedures related to disability programs
• Ability to establish and maintain effective working relationships
• Ability to appropriately handle confidential and sensitive information
• Good judgment and decision-making skills
• Ability to interpret and handle routine matters according to established policies
• Ability to follow verbal and written instructions
  
  

Education and Experience

• High school education preferred
• One year of technical clerical office work, public contact work, or an equivalent combination of education and experience