Commercial Restoration Service Operations Coordinator

Own the intake, scheduling, and coordination that keeps commercial cleaning, restoration, and surface prep equipment moving through the shop efficiently—without sacrificing quality or safety.

• Customers are greeted promptly and professionally, with issues captured clearly.
• Work orders are complete, accurate, and ready for technician execution.
• The calendar stays full and efficient through proactive outreach and scheduling.
• Shop workflow, communication, and paperwork run smoothly; team efficiency is visible and improving.
• Department quality and productivity targets are consistently met.
• Parts inventory is accurate; the right components are on hand when needed.
• Local vendor relationships are supported with timely parts deliveries.
• The workspace remains organized, clean, and professional.
• Company policies and safety standards are followed every time.
• Professionalism, punctuality, and dependability set the tone for the team.
• Additional assignments and occasional overtime are handled as needed.

• Greet and assist customers; document equipment symptoms and service history.
• Translate findings into precise maintenance and repair work orders.
• Call and email customers to confirm needs and schedule appointments.
• Coordinate technician assignments and manage shop throughput.
• Monitor performance against quality and productivity metrics.
• Audit parts stock, place replenishment orders, and verify accuracy.
• Run parts to local vendors when required to keep jobs moving.
• Maintain a safe, orderly work environment and clean front counter.

• Service Advisor/Writer proficiency.
• Clear communication, documentation accuracy, and follow-through.
• Comfort coordinating workflows and handling paperwork end-to-end.