Social Media Engagement Specialist [209385]

bout the Role

We are partnering with a global beauty brand to hire a Digital Beauty Advisor (Bilingual – Spanish) to support consumer engagement across social and digital platforms.

In this role, you will serve as the voice of the brand—engaging directly with consumers, providing product expertise, and delivering a best-in-class customer experience across platforms like TikTok, Instagram, Facebook, and X (Twitter).

This is an ideal opportunity for someone who is customer-obsessed, social media savvy, and passionate about beauty, with a strong ability to communicate clearly in both English and Spanish.

What You’ll Do

Brand Advocacy & Social Engagement

• Act as a Digital Beauty Advisor across social platforms, engaging with consumers in real time across TikTok, Instagram, Facebook, and X
• Respond to @mentions, comments, reviews, and Q&A inquiries in both English and Spanish
• Provide accurate, personalized product recommendations and brand guidance
• Compose thoughtful, on-brand responses that clearly address consumer needs
• Monitor trends and conversations within the social ecosystem to inform engagement strategies
  
  

Customer Experience & Responsiveness

• Maintain 100% reply rate and meet established response time SLAs across all platforms
• Deliver a high-quality, consistent customer experience aligned with brand standards
• Manage consumer sentiment and satisfaction metrics
• Escalate critical issues or complaints to internal teams and support resolution
  
  

Insights & Continuous Improvement

• Capture and share consumer insights, feedback, and emerging trends with internal teams
• Provide recommendations to improve content, engagement strategies, and customer experience
• Identify opportunities to influence purchase decisions through proactive engagement
  
  

Cross-Functional Collaboration

• Partner with internal Care, Marketing, and Brand teams to align on messaging and campaigns
• Attend trainings and work sessions to stay up to date on brand launches, FAQs, and social strategies
• Support public-facing channels with engagement, insights, and strategic recommendations
  
  

Systems & Data Management

• Utilize CRM and social platforms (e.g., Sprinklr) to track interactions and performance
• Accurately document consumer interactions, product issues, and feedback to support reporting and product improvement
• Monitor personal and team KPIs related to engagement and performance
  
  

Experience

What You Bring

• 1–2 years of experience in social media engagement, customer service, or digital community management
• Experience working with major social platforms (TikTok, Instagram, Facebook, X)
  
  

Skills & Competencies

• Bilingual in Spanish and English (required)
• Exceptional written communication skills with the ability to adapt tone and messaging
• Strong understanding of social media trends, platforms, and best practices
• Customer-first mindset with a passion for delivering excellent service
• Ability to multitask and work in a fast-paced, high-volume environment
• Strong attention to detail and organizational skills
• Proactive, adaptable, and solutions-oriented
  
  

Nice to Have

• Experience with CRM or social listening tools (e.g., Sprinklr)
• Background or strong interest in beauty, fashion, or lifestyle brands
  
  

Additional Details

• Must be flexible to support business needs, including evenings and weekends
• Role requires high responsiveness and ability to manage real-time engagement
  
  

Why This Role

• Opportunity to represent a globally recognized beauty brand
• Work at the forefront of social media, digital engagement, and consumer experience
• Gain exposure to cross-functional teams including marketing, brand, and customer care
• Build expertise in social strategy, community management, and brand voice
  
  

Ideal Candidate

You Are Someone Who

• Lives and breathes social media
• Is passionate about beauty and connecting with consumers
• Thrives in fast-paced, real-time environments
• Enjoys solving problems and creating positive brand experiences
  
  

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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Client Description

Global beauty company specializing in cosmetics, skincare, haircare, and fragrance. Operates with a strong focus on innovation, sustainability, and diversity, offering workers opportunities to work with leading brands, cutting-edge research, and a fast-paced, dynamic environment. The company values creativity, entrepreneurship, and professional growth, making it an exciting place for those passionate about beauty, marketing, science, and digital transformation.