Front Desk Associate

Job Summary

Work with the Managers, and other Front Desk Staff members in creating the Aqua-Tots experience for new and current families, upholding our core values, and meeting sales goals.

Responsibilities and Duties:

· Uphold our Aqua-Tots Swim Schools Core Values

· Open and/or close the facility

· Stock snack bar, retail merchandise, office forms and supplies, and any promotional materials

· Perform all duties as outlined on the Swim School Daily Task List

· Welcome families into the facility and say goodbye; Perform 10-minute check-in with all new families

· Answer phones with the proper Aqua-Tots Swim Schools greeting

· Communicate effectively with potential and existing customers

· Provide information about our facilities, curriculum, and features

· Effectively utilize POS and communication platforms

· Manage class attendance and schedule make-up lessons; print class rosters

· Call, email or text potential customers/leads; Complete daily sales tracker

· Sell swimming lessons and related swimming merchandise

· Register new and/or returning customers; Ensure families have a swim waiver signed

· Give facility tours to new and existing customers

· Prepare Welcome packets and bags for new families

· Ensure facility safety and cleanliness

· Interact with families to build a relationship with our customers; handle customer concerns

· Assist with the student graduation process

· Attend staff meetings and in-service trainings

Job Requirements

· Candidates must be authorized to work in the U.S.

· Basic level computer skills

· Obtain Aqua-Tots Front Desk Staff (AT- FDS) Certificate of Completion (after hire)

· Maintain CPR and First Aid Certifications (after hire)

Preferred Qualifications

· Previous experience working with children desired (coaching, camp counselor, teacher, etc.)

· Previous experience working in sales or in the service industry helpful

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $16 - $17