Front Desk Associate

We are seeking an energetic and professional Front Desk Associate to join our dynamic team in Niagara Falls, NY.

Roswell Park Care Network is a leading provider of oncology and specialty care in community practices, dedicated to delivering exceptional patient care and innovative treatment solutions. We pride ourselves on fostering a collaborative and supportive work environment for our team members.

As a Front Desk Associate, you’ll be the welcoming face of our practice, providing professional and friendly service to patients, visitors, and staff. In this dynamic role, you’ll contribute to a positive environment while supporting critical administrative tasks. This role requires maintaining confidentiality, working under direct supervision, and exercising limited independent judgment and initiative.

We offer:

• Excellent Medical Insurance - Highmark Blue Cross Blue Shield
• Employer funded Health Reimbursement Account
• Dental and Vision Insurance
• 401(k) with company match
• Company paid life insurance, LTD and Critical Illness options
• 11 Holidays
• Generous Vacation and Sick time

Responsibilities:

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Checks report to ensure coverage and proper co-pay collection
• Confirms insurance eligibility and verification prior to scheduling new patient appointments
• New patient intake including entry into EMR; patient check-out
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Monitor’s voicemails and returns calls
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate’s referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers, other office staff, and billing
• Utilize spare time in work related activities which contribute to the clinic's needs
• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual
• Obtains prior authorization for radiology when needed
• Backup for Medical Records
• Duplicates and distributes photocopies, as needed
• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
• Assists other departments with administrative duties, as requested
• Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed
• Update HealtheLink, as requested
• Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.
• Performs other related duties as assigned or requested

Knowledge/Skills/Abilities:

• Knowledge of medical terminology
• Exceptional multi-tasking skills, organizational skills and superb attention to detail
• Ability to maintain confidentiality of all medical, financial, and legal information
• Communication - listening, reading, verbal and written skills
• Attention to Detail – thorough in completing work tasks
• Integrity – Being honest and ethical
• Adaptability/Flexibility – Being open to change (positive or negative) and to considerable variety in the workplace
• Dependability – Being reliable, responsible, and dependable, and fulfilling obligations
• Stress Tolerance – Effectively managing a heavy workload; accepting criticism and dealing calmly and effectively with high-stress situations
• Achievement – Results-oriented, utilize strongest abilities
• Complex problem solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Judgment and decision-making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Time management – Managing one’s own time and guiding the time of others

Education/Experience:

• Successful completion of an accredited medical office assistant education program; or
• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
• High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.
• Previous customer service experience in an office is required, preferably with patients
• Must have experience working in Windows and with MS Office software
• Medent EMR knowledge preferred