Customer Service Rep

Job Title: Customer Service Representative

Job Summary

The Customer Service Representative is responsible for ensuring smooth day-to-day excellent service to customers. This role serves as a key point of contact for clients and also supports internal administrative functions.

Key Responsibilities

Customer Service:

• Work as point of contact for customer inquiries
• Respond to customer questions via phone, email, or in person
• Resolve customer issues efficiently and professionally
• Assist in processing orders, returns, and service requests
• Maintain customer accounts and update information as needed

Office Administration:

• Handle incoming calls, emails, and mail distribution
• Manage daily office operations, including scheduling, filing, and correspondence
• Maintain office supplies inventory
• Maintain accurate records and databases
• General office administration tasks as needed, maintain and coordinate cleanliness of office space

• Prepare reports, documents, and presentations working with Senior team members to support location activities.
• Preparation of documents in support of operations and supply chain, i.e. job folders
• Support onboarding of new employees and assist with employee inquiries

Required Skills & Qualifications

• Minimum High school diploma or equivalent (associate or bachelor's Business degree preferred)
• Proven experience in administrative or customer service role (3-4 years' experience preferred)
• Strong communication and interpersonal skills
• Proficiency in office software (e.g., Microsoft Office, Google Workspace)
• Excellent organizational and multitasking abilities
• Problem-solving skills and attention to detail

Preferred Qualifications

• Experience with Excel
• Experience with QuickBooks
• Familiarity with office management tools and procedures
• Ability to work independently and as part of a team

Work Environment

• Office environment with standard business hours