CUSTOMER SERVICE REP.

We are growing again!!! Join our amazing team out of Taunton, MA!!  

Full-time, Monday thru Friday 9:30am -6pm 

We offer a great benefits package, with a matching 401K, health, dental, vision, disability, and more!

Summary

Dennis K. Burke Inc., headquartered in Taunton, MA, is looking for a dynamic, motivated person to join our Customer Service Team!  This an opportunity for someone that will thrive in a fast-paced environment and can successfully prioritize work and multi-task. This position works with multiple departments and includes a wide range of tasks and the use of multiple systems. 

 

Primary Duties and Responsibilities 

• Communicate professionally with customers via phone and email to address a wide range of requests, including order placement, estimated delivery times, pricing discrepancies, and account maintenance
• Accurately and efficiently process customer orders, handle payments, and provide basic product information
• Gather and analyze all relevant information to assess the validity of customer concerns, identify root causes, and recommend appropriate solutions
• Research and resolve customer issues using internal databases, product documentation, and available resources
• Escalate unresolved issues to the appropriate departments for further investigation and resolution
• Collaborate effectively with cross-functional teams to ensure seamless customer support and service delivery
• Follow up with customers regarding inquiries and communicate updates or resolutions in a timely manner
• Complete assigned daily responsibilities, including monitoring, auditing, and reporting tasks
• Provide support and assistance on additional customer service initiatives and cross-departmental projects as needed

Knowledge, Education and Skills Requirements

• Exceptional interpersonal abilities; able to collaborate effectively with individuals at all levels of the organization in a professional and courteous manner
• Strong verbal and written communication skills, with the ability to manage multiple priorities in a fast-paced environment
• Proven team player able to work successfully with a team 
• Proficient in Microsoft Outlook, Word, and Excel, with experience using database-driven systems
• Highly detail-oriented with strong analytical and mathematical skills

Physical Requirements and responsibilities

• Able to lift up to 25 lbs. occasionally
• Able to bend, stand, walk, sit
• Dexterity of hands and fingers to operate a computer including keyboard, mouse, and other office equipment

Supervisory Responsibility 
 This position has no supervisory responsibilities
 

Work Environment
 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office equipment