What are the responsibilities and job description for the Customer Service Representative position at Appleton Campbell?
Appleton Campbell is 40 years strong and growing. We provide our community, and surrounding areas, with HVAC, Plumbing, and Electrical Services. We pride our company on honesty, integrity and providing our customers an experience that exceeds their expectations.
We are looking for a professional and outgoing person to join our Customer Service team.
This Full-Time position is offer in both a 4 day/week and 5 day/week schedule.
This position is NOT remote.
Responsibilities & Duties:
- Deliver Exceptional Customer Service – Provide professional, empathetic, and timely assistance while maintaining a sense of urgency.
- Manage Incoming & Outgoing Communications – Answer multiple phone lines, monitor emails, and respond to digital leads to address customer needs promptly.
- Schedule & Coordinate Appointments – Work closely with other departments to efficiently schedule, reschedule, and confirm customer appointments.
- Proactive Customer Outreach – Conduct outbound calls to existing customers for service follow-ups, promotions, and scheduling needs.
- Utilize Multiple Software Systems – Navigate and learn various computer programs to input, track, and manage customer information.
Qualifications & Skills:
- Experience: Minimum of 3 years in a customer service role.
- Communication Skills: Strong verbal and written communication abilities with a customer-first approach.
- Call Handling Ability: Comfortable managing high call volumes while maintaining professionalism and efficiency.
- Tech-Savviness: Proficient in computer systems and adaptable to learning new software.
- Professional & Positive Attitude: Enthusiastic, eager to learn, and committed to delivering top-tier service.
- Strong Organizational Skills: Ability to multitask, prioritize, and manage workload effectively.
- Problem-Solving Skills: Capable of handling challenging situations with patience and professionalism.
- Reliability & Punctuality: Consistently dependable with a strong work ethic.
What we offer:
- Competitive Compensation
- Health, Dental & Voluntary AD&D
- Paid Holidays & Vacation
- Paid Personal Time Off
- Employer Matching Retirement Plan
- Company Supplied Mobile Devices
- Company Paid Training
- Valuable Work/Life Balance
- Gym Membership Discount
- Free Ice Cream
Salary : $18 - $21