What are the responsibilities and job description for the Part Time Front Desk Customer Service Representative position at Hoof & Paw Veterinary Service?
Location: Hoof and Paw Veterinary Services, Purcellville, VA
Schedule: Part-time | Flexible hours
Compensation: Competitive hourly rate based on experience
About Us: We’re a family-owned veterinary clinic that’s been serving our community with compassion, integrity, and a whole lot of tail wags for 25years. Our team is tight-knit, upbeat, and passionate about pets and their people. If you thrive in a friendly, fast-paced environment and love making someone’s day better—this is the place for you.
Role Summary: As our Front Desk Customer Service Representative, you’ll be the first smile our clients see and the last voice they hear. You’ll help keep the clinic running smoothly by managing appointments, greeting clients, and supporting our veterinary team—all while bringing your vibrant personality to the front lines.
Key Responsibilities
- Greet clients and their pets with warmth, enthusiasm, and professionalism
- Answer phones, schedule appointments, and manage daily calendar flow
- Process payments, invoices, and maintain accurate client records
- Communicate clearly with veterinarians and technicians about patient needs
- Assist with prescription refills, product orders, and client questions
- Keep the lobby tidy, welcoming, and stocked with essentials
- Provide follow-up calls and ensure clients feel supported after visits
What We’re Looking For
- A lively, engaging personality with a genuine love for animals and people
- Strong communication skills and a knack for making others feel at ease
- Team player who thrives in a collaborative, supportive environment
- Ability to multitask and stay organized under pressure
- Previous customer service experience preferred (vet or medical office a plus)
- Comfortable with basic computer systems and phone etiquette
- Must be able to lift up to 25 lbs
Perks
- Flexible scheduling
- Supportive, fun-loving team
- Opportunities for growth and training
- The joy of working with pets every day
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18