What are the responsibilities and job description for the Dispatcher position at AppleOne?
Role: Dispatcher Assignment: 12 Months Schedule: 11:30am-8pm Pay: $20/hr Location: This role is 100% On-site - North Canton OH 44720 What you'll do: You’ll manage scheduling through our Call Management System, supporting customers, service teams, field associates, and business management. You’ll help ensure we meet service performance goals and provide focused support on high-priority projects. This position requires someone who can work independently and adapt to varied shifts, including evenings and weekends. Qualifications• Self-directed and able to manage multiple tasks accurately• Proficient in Microsoft Office and PC skills• Strong problem-solving and business logic skills• Excellent communication (oral/written) and ability to work with customers and suppliers• Team-oriented• Associate degree preferred or equivalent experience• 1–3 years in customer service or call center Responsibilities• Solve problems and escalate urgent service needs• Monitor call management system to meet SLAs and optimize technician productivity• Analyze call volumes and high-priority issues during conference calls• Coordinate part orders, scheduling, and dispatching calls• Track and resolve incomplete or duplicate calls• Communicate ETAs and document customer feedback• Work varied shifts and weekends; minimal travelEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#1148Company DescriptionThis company offers growth and a great group of people to work with.
Salary : $20