What are the responsibilities and job description for the Customer Resolution Specialist position at AppleOne?
Job Summary
We are seeking a Customer Resolution Specialist for a full-time opportunity in Lenexa, Kansas. This role is ideal for a calm, organized, and solutions-focused customer care professional who enjoys resolving complex order issues and coordinating across internal teams.
The Customer Resolution Specialist will serve as the main point of contact for customers experiencing damaged products, incorrect items, incomplete orders, shortages, and other order-related concerns. This is a high-volume, fast-paced role that requires strong communication, follow-through, and the ability to keep customers informed while working with warehouse, service, and operations teams to reach resolution.
This opportunity offers a collaborative, team-oriented environment where problem-solving, ownership, and professionalism are valued. Candidates who enjoy working with supportive leadership, partnering with multiple departments, and helping customers through challenging situations can thrive in this position.
Key Responsibilities
- Respond to a high volume of customer calls and emails related to damaged, missing, incorrect, incomplete, or delayed orders.
- Serve as the primary liaison between customers and internal warehouse, service, operations, and support teams.
- Investigate customer concerns by reviewing order details, communications, documentation, and internal system information.
- De-escalate frustrated customers with professionalism, empathy, and a clear focus on solutions.
- Track open issues, follow up on action items, document resolutions, and ensure concerns are fully resolved.
- Identify recurring issues and communicate trends that may help improve customer service and internal processes.
Compensation and Benefits
- Salary: $50,000 to $55,000 annually.
- Employment Type: Full-Time, Direct Hire.
- Work Arrangement: 100% on-site.
- Location: Lenexa, Kansas.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
This company offers growth and a great group of people to work with.
Salary : $50,000 - $55,000