What are the responsibilities and job description for the Customer Service Specialist - Hybrid & Great Benefits position at AppleOne Employment Services?
Nashville, TN
Salary: $58,000 – $63,275
This global leader in professional audio technology has helped shape the future of sound through innovation, craftsmanship, and premium audio experiences. From live concerts and recording studios to corporate conference rooms and streaming platforms, their technology helps connect people through remarkable sound.
We are currently seeking a Customer Service Specialist to join our Nashville team. This role is ideal for someone who enjoys helping customers, solving problems, coordinating service processes, and working in a collaborative environment where quality and customer experience matter.
What You’ll Do
Support customers, dealers, and internal teams with service and repair inquiries
Manage repair and warranty cases from intake through completion
Coordinate communication between customers, technical service teams, and internal departments
Validate warranty eligibility and document service activity accurately
Maintain detailed records and updates within internal systems
Help create a seamless, high-quality customer experience throughout the after-sales process
Troubleshoot issues, answer questions, and provide timely follow-up
Assist with administrative support for the Technical Services team
What We’re Looking For
High School Diploma required; Associate or Bachelor’s degree preferred
1–3 years of customer service or client support experience
Experience in Pro Audio, music, electronics, or technical industries is a plus
Strong communication and problem-solving skills
Ability to navigate difficult conversations professionally and diplomatically
Comfortable working in a fast-paced environment while balancing multiple priorities
Strong PC skills including Microsoft Office; JD Edwards experience is a plus
Analytical mindset with strong organizational skills
Why Join Us?
You’re not just joining a company — you’re joining a globally respected brand that values innovation, collaboration, and people-first leadership.
What You Can Expect:
Competitive salary and benefits package
Flexible work environment and work-life balance support
Opportunity to work for a globally recognized premium technology brand
Collaborative international culture where your ideas and contributions matter
Career growth opportunities within a stable and innovative organization
Exposure to exciting projects across music, live events, streaming, and professional audio technology
Supportive leadership and a team-oriented environment
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary: $58,000 – $63,275
This global leader in professional audio technology has helped shape the future of sound through innovation, craftsmanship, and premium audio experiences. From live concerts and recording studios to corporate conference rooms and streaming platforms, their technology helps connect people through remarkable sound.
We are currently seeking a Customer Service Specialist to join our Nashville team. This role is ideal for someone who enjoys helping customers, solving problems, coordinating service processes, and working in a collaborative environment where quality and customer experience matter.
What You’ll Do
Support customers, dealers, and internal teams with service and repair inquiries
Manage repair and warranty cases from intake through completion
Coordinate communication between customers, technical service teams, and internal departments
Validate warranty eligibility and document service activity accurately
Maintain detailed records and updates within internal systems
Help create a seamless, high-quality customer experience throughout the after-sales process
Troubleshoot issues, answer questions, and provide timely follow-up
Assist with administrative support for the Technical Services team
What We’re Looking For
High School Diploma required; Associate or Bachelor’s degree preferred
1–3 years of customer service or client support experience
Experience in Pro Audio, music, electronics, or technical industries is a plus
Strong communication and problem-solving skills
Ability to navigate difficult conversations professionally and diplomatically
Comfortable working in a fast-paced environment while balancing multiple priorities
Strong PC skills including Microsoft Office; JD Edwards experience is a plus
Analytical mindset with strong organizational skills
Why Join Us?
You’re not just joining a company — you’re joining a globally respected brand that values innovation, collaboration, and people-first leadership.
What You Can Expect:
Competitive salary and benefits package
Flexible work environment and work-life balance support
Opportunity to work for a globally recognized premium technology brand
Collaborative international culture where your ideas and contributions matter
Career growth opportunities within a stable and innovative organization
Exposure to exciting projects across music, live events, streaming, and professional audio technology
Supportive leadership and a team-oriented environment
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1137
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Salary : $58,000 - $63,275