What are the responsibilities and job description for the Customer Operations Specialist - Great Pay & Benefits position at AppleOne Employment Services?
Nashville, TN
Salary: $58,000 – $63,275
A global leader in premium audio technology is seeking a Customer Operations Specialist to join its growing Nashville team. For more than 80 years, this organization has helped shape the future of sound through innovation, craftsmanship, and world-class audio solutions used in live events, studios, streaming, conferencing, and entertainment environments around the world.
This role is ideal for someone who enjoys customer interaction, order coordination, problem-solving, and working behind the scenes to ensure a seamless customer experience. The Customer Operations Specialist will support customers, dealers, and internal teams through order management, service coordination, warranty support, and administrative operations.
What You’ll Do
Process and coordinate customer orders, service requests, and repair cases
Serve as a primary point of contact for customers, dealers, and internal stakeholders
Provide timely updates regarding order status, repairs, warranties, and service timelines
Coordinate communication between customers, technical teams, and internal departments
Maintain accurate documentation and records within internal systems
Assist with warranty validation, order tracking, and issue resolution
Troubleshoot customer concerns while delivering a high level of professionalism and care
Support operational workflows and administrative processes across the service department
What We’re Looking For
High School Diploma required; Associate or Bachelor’s degree preferred
1–3 years of customer service, operations, order management, or administrative support experience
Experience in Pro Audio, music, electronics, manufacturing, or technical industries is a plus
Strong organizational skills with the ability to multitask in a fast-paced environment
Excellent communication and customer service skills
Ability to navigate difficult conversations professionally and diplomatically
Strong PC skills including Microsoft Office; JD Edwards experience preferred
Detail-oriented with strong analytical and troubleshooting abilities
Why Join This Team?
Competitive salary and comprehensive benefits package
Flexible work environment and work-life balance support
Opportunity to work for a globally recognized premium technology brand
Collaborative and team-oriented culture with strong leadership support
Career growth opportunities within a stable and innovative organization
Exposure to exciting projects across music, live events, streaming, and professional audio technology
International company culture that values innovation, creativity, and people-first leadership
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary: $58,000 – $63,275
A global leader in premium audio technology is seeking a Customer Operations Specialist to join its growing Nashville team. For more than 80 years, this organization has helped shape the future of sound through innovation, craftsmanship, and world-class audio solutions used in live events, studios, streaming, conferencing, and entertainment environments around the world.
This role is ideal for someone who enjoys customer interaction, order coordination, problem-solving, and working behind the scenes to ensure a seamless customer experience. The Customer Operations Specialist will support customers, dealers, and internal teams through order management, service coordination, warranty support, and administrative operations.
What You’ll Do
Process and coordinate customer orders, service requests, and repair cases
Serve as a primary point of contact for customers, dealers, and internal stakeholders
Provide timely updates regarding order status, repairs, warranties, and service timelines
Coordinate communication between customers, technical teams, and internal departments
Maintain accurate documentation and records within internal systems
Assist with warranty validation, order tracking, and issue resolution
Troubleshoot customer concerns while delivering a high level of professionalism and care
Support operational workflows and administrative processes across the service department
What We’re Looking For
High School Diploma required; Associate or Bachelor’s degree preferred
1–3 years of customer service, operations, order management, or administrative support experience
Experience in Pro Audio, music, electronics, manufacturing, or technical industries is a plus
Strong organizational skills with the ability to multitask in a fast-paced environment
Excellent communication and customer service skills
Ability to navigate difficult conversations professionally and diplomatically
Strong PC skills including Microsoft Office; JD Edwards experience preferred
Detail-oriented with strong analytical and troubleshooting abilities
Why Join This Team?
Competitive salary and comprehensive benefits package
Flexible work environment and work-life balance support
Opportunity to work for a globally recognized premium technology brand
Collaborative and team-oriented culture with strong leadership support
Career growth opportunities within a stable and innovative organization
Exposure to exciting projects across music, live events, streaming, and professional audio technology
International company culture that values innovation, creativity, and people-first leadership
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $58,000 - $63,275