What are the responsibilities and job description for the Customer Solutions Associate position at Apolis?
JOb Title- Customer Solutions Associate
Location: Solon, OH (Hybrid)
Work Arrangement: Hybrid - Onsite Tuesday-Thursday | WFH Monday & Friday
Duration: 02 Month Contract
Schedule: Monday-Friday, 40 hours/week
Typical Hours: Start between 7:00-8:30 AM; 8-hour workday
Pay Rate:$28.00/Hour On w2
We are seeking a Customer Solutions Associate to serve as the primary point of contact for customers throughout the Order-to-Cash (O2C) process. This role will manage customer orders, resolve supply chain and fulfillment issues, and coordinate with internal teams to ensure orders are processed and delivered efficiently.
Key Responsibilities- Monitor and manage customer orders from order capture through fulfillment, delivery, and billing.
- Identify and resolve order issues within established SLAs.
- Review open orders and coordinate with customers and internal teams to resolve blocked orders.
- Optimize orders for logistical efficiency, including grouping and splitting orders when appropriate.
- Communicate with customers regarding out-of-stock, allocation, transportation, warehouse, and delivery issues.
- Partner with Order Fulfillment, Logistics, Transportation, Warehouse, Sales, and Billing teams to resolve issues.
- Provide customers and internal stakeholders with visibility into order status.
- Identify root causes and apply appropriate reason codes.
- Escalate issues based on established criteria.
- Participate in process improvement initiatives and operational review meetings.
- Support billing issue resolution when customer communication is required.
- Undergraduate degree strongly preferred.
- 2-4 years of experience in Supply Chain, Order Management, Customer Fulfillment, Distribution, Inventory Management, Transportation, or Demand/Supply Planning.
- Strong customer service and communication skills.
- Excellent analytical and problem-solving abilities.
- Strong decision-making and organizational skills.
- Proficiency with Microsoft Office, especially Excel.
- SAP, BW, and Business Objects experience preferred.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Flexibility to support different customer schedules/time zones when required.
Salary : $28