What are the responsibilities and job description for the Field Service Engineer position at APN Consulting Inc?
Role: Field Service Engineer
Location: La Vergne, TN / Nashville, TN
Must Have Skills:
· Provide 2nd level IT support
· Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
· Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
· Knowledge of office products like word/excel/email client etc.
· Proficiency in desktop support including knowledge of current Windows operating systems
· Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
· Backup & restore of OS and Data
· Procurement of Hardware, Maintaining the assets and Hardware spare stock
· Hands on Audio/Video conferencing experience
· Experience in performing asset refresh
· Experience in network trouble shooting
· Basic knowledge of windows Active directory and group policies
· Ability to lift and or move various computer equipment and ladder up to 30 kg.
Roles & Responsibilities
· Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
· Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
· Documents, maintains, upgrades or replaces hardware and software systems
· Communicating clearly in written and verbal form
· Accepting and delivery of all service calls assigned
· Completing all administrative tasks associated with each call
· Responsible for control and return of assets and inventory
· Other duties may be assigned to meet business needs
· Installing wires and cables as well as splice wires or cables
· Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
· Backup tape replacement
· Executive support
· Handling procurement
· Support rest of the locations in country remotely if required.
· Support Remote support teams if required
· Support implementing/executing infrastructure-projects (small projects) only locally within the location.
Managerial Skills:
· Good Communication skills
· Problem ownership and follow-up
· ITIL concepts strongly preferred
· MCSE or MCP preferred
· Min 5 years of relevant experience
· Plant production environment experience