What are the responsibilities and job description for the Field Service Technician position at APN Consulting, Inc.?
Role: Field Service Engineer
Location: Sidney, Ohio / Hammond Indiana /Cedar Rapids Iowa
Duration: 6 months contract
Must Have Skills:
- Provide 2nd level IT support
- Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
- Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
- Knowledge of office products like word/excel/email client etc.
- Proficiency in desktop support including knowledge of current Windows operating systems
- Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
- Backup & restore of OS and Data
- Procurement of Hardware, Maintaining the assets and Hardware spare stock
- Hands on Audio/Video conferencing experience
- Experience in performing asset refresh
- Experience in network trouble shooting
- Basic knowledge of windows Active directory and group policies
- Ability to lift and or move various computer equipment and ladder up to 30 kg.
Responsibilities
- Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Communicating clearly in written and verbal form
- Accepting and delivery of all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- Installing wires and cables as well as splice wires or cables
- Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
- Backup tape replacement
- Executive support
- Handling procurement
- Support rest of the locations in country remotely if required.
- Support Remote support teams if required
- Support implementing/executing infrastructure-projects (small projects) only locally within the location.
Qualifications
- Good Communication skills
- Problem ownership and follow-up
- ITIL concepts strongly preferred
- MCSE or MCP preferred
- Min 5 years of relevant experience
- Plant production environment experience (good to have)