CASE MANAGER SUPERVISOR

Position Summary

The Case Manager Supervisor will ensure oversight of the program staff’s case management duties and provide supervision, coaching, and development to direct reports. Provides direct case management services as needed. A commitment to the APIS and RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

· Oversee and provide direct supervision to case management staff.

· With the collaboration and support of the Program Director, provide coaching and counseling through formal supervision meetings and corrective actions when necessary to address any performance or policy violation concerns with case management staff.

· Data entry of supportive case notes, housing updates, and other documentation into program client file electronic systems, and paper documentation.

· Facilitate client progress review meetings.

· Demonstrate a working knowledge of and ensure all policies, procedures, and regulations of all program funding sources.

· Coordinate challenging resident cases as needed with the assigned Case Manager and/or emergency housing staff.

· Coordinate data as needed for OHS/HUD monthly, quarterly, and annual reports.

· Other duties as assigned.

Qualifications

· Bachelor’s Degree in Human Services or related field. Master's degree preferred.

· Three years of experience in Case Management

· Three- Five Years Supervisory Experience

· Valid driver’s license

Job Competencies

· Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.

· Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.

· Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.

· Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.

· Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.

· Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.

· Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.

· Well-organized and detail orientated

· Excellent Customer service skills (both internal and external)

· Strong interpersonal and communication skills

· Leadership and management skills

· Resident relations and retention

· Knowledge and understanding of state and federal regulations regarding group home/ residential care

· Behavioral issue management and crisis intervention skills

· Compliance with regulatory standards

· Proficiency in direct supervision, developmental disabilities care and medication administration

· Life saving measures (CPR) and first aid certifications

· Budget management

· Previous supervisor/management experience in group home/residential setting

· Medical terminology knowledge

· Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.

· Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.

· Valid non-provisional drivers’ license and personal vehicle with state minimum liability insurance coverage.

· Subject to employment screenings, including FBI clearance, if applicable.