Program Supervisor/Case Manager

The Program Supervisor will supervise assigned staff and caseloads and provide direct services to individuals with intellectual and developmental disabilities, Autism, and other varied disabilities, such as In Home and Community Supports, Companion Services, Community Participation Supports, Supported Employment, OVR employment services, and similar services. Prior experience in IDD Waiver services and/or employment services preferred. Experience in or ability to learn ID compliance, staff supervision, case management, HCSIS and EIM, 24-7 on-call staffing, and activity planning preferred. This position will help people who live at home, in the community and in their own apartments, including promoting independence, working on personal goals, helping the individual participate in community activities, assist in job finding and job coaching, and general in-home daily tasks. It is estimated that this role will be in the field up to 75% of the time, rotating between the company administrative offices and clients under the positions supervisory responsibilities. The position is expected to meet and exceed budget and client growth projections.

Responsibilities include:

• Manage assigned caseload of staff and clients.
• Market agency services to Support Coordinators, OVR Counselors, families, and other external entities to grow referrals in all territories under your employ.
• Obtain training/certification according to ODP and agency requirements and Inclusive Academy training programs. Promote said programs to Supervisors, DSPs and Job Coaches.
• Supervise Direct Service staff in assigned territory
• Leading assigned caseload, including assisting in scheduling, recruiting, hiring, and supervising assigned caseload staff.
• Maintain positive relationships with clients on caseload, including informing clients of agency activities and checking in on satisfaction with services, notifying clients of schedules and schedule/staff changes.
• Document Monthly touch base meetings with clients in Therap or assigned system, including informing of schedules, staffing, agency activities, service satisfaction reviews, and other pertinent and timely information.
• Ensure compliant case management for OVR and ODP systems, including keeping updated files and other compliance matters as directed.
• Provide Direct Care services to individuals and/or fill in for open shifts as necessary.
• Assist in job finding and job coaching for appropriate clients.
• Blend time allocation as per directed by supervisors in other areas of agency business, when needed, including, but not limited to, employment services, in home and community supports, and community participation supports.
• Provide leadership to any specialty areas of program per program requirements (i.e. Discovery, Housing Tenancy, Residential, Enhanced, Behavioral, etc).
• File paperwork, Therap Health Record, OVR, and other documentation properly and on time as directed.
• Work collectively with Therap health Record systems, billing, training, QA, Compliance, and administration to effectively deliver services and compliance at all times.
• Attend agency meetings as requested.
• Hold staff meetings periodically with staff under your employ.
• Attend meetings as required, including ISP, Intake meetings, and others as necessary and file all paperwork properly as required.
• Develop and report success stories of clients. At least one story with picture each week.
• Person must be willing to work flexible hours and be on call 24-7 and/or have assigned staff who are.
• Utilize systems appropriately, including but not limited to Paychex, When I Work, HCSIS, CDWS, ATT Office at hand, etc.
• Plan, organize, and assist on assigned social programs of the agency.
• Serve as a member of the agency leadership team.
• Other related duties as assigned.

• A Bachelors Degree in Human Services or a related field,
• Minimum of 2 years of experience working with people with disabilities, and/or certification in NADD Competency Based-Direct Support Professional Certification, or ability to obtain NADD Certification within 90 days of employment.  
• Ability to obtain ACRES or CESP certification within 6 months of employment.
• Experience working with people with intellectual disabilities, autism, or mental health disabilities required.
•  Excellent communication skills.
• Position requires effective communication presentation and social management skills, computer knowledge, strong documentation and organizational skills.
• Valid Drivers License and Clean Driving Record.
•  Must Pass Child Abuse History and Criminal Record Check Clearances and not be excluded from State of PA Exclusion Lists.

Salary : $42,500 - $45,000