What are the responsibilities and job description for the Collections Analyst position at Apidel Technologies?
Core Responsibilities and Tasks
- Drive proactive improvements to Collections effectiveness
- Provide impactful proactive action plans via frequent monitoring of past due percentages
- Create and execute strategic actions plans to enhance cash flow timeliness
- Ensures SLA’s are met and partners with extended Shared services team to improve performance
- Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
- Performing root cause analysis, drives process improvement to ensure further process efficiencies
- Drive process and ensure goals are met, by participating and leading governance calls
- Timely collections and resolution of past due accounts receivable for assigned key customer accounts
- Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders
- Work closely with Customers and Cash Applications Department to resolve open credits & refunds
- Lead initiatives to improve DSO, involving various internal stake holder groups
- Champion SAP improvement projects
- Dispute management
Minimum qualification –
- University (Bachelor’s) degree -- in Accounting/Finance preferred
- Specialized skill training/certification a plus
- Must have 1 year experience within the past three years using SAP
- Top 3 skills - B2B collections experience, good communication skills, good excel skills
Knowledge & Experience:
- 5 years of B2B Collections work experience & sound knowledge of order-to-cash process
- Excellent written and verbal communication skills
- Must be proficient in Microsoft Excel, Word, and Outlook
- SAP and Get Paid experience
- Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov
Additional Dimensions:
- Processing collections for Key Account’s only and providing oversite to the third-party team that is processing collections
- Advising and supporting the third-party firm on escalated issues
- Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
- Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
- Proactively lead efforts that lend to continuous improvement opportunities
- Identify and execute initiatives to improve DSO