What are the responsibilities and job description for the Field Engineer 3/IT Support Technician - W2 Only position at Apidel Technologies?
Position: Field Engineer 3/IT Support Technician W2 Only
Location: Oklahoma City, OK
Driving: Weekly Mileage: 250-350 per week, may service whole state of OK, min areas are Oklahoma city, Lawton, Tulsa but may have to drive up to 3 hours (All mileage during the day to work locations are reimbursed per the standard. Candidates are NOT paid to drive to and from work.)
Required Skills
- Computer Hardware Repair Field experience.
- Motherboards replacement.
- LCD s replacement
- Experience diagnosing Dell laptops and PC s
- A Certified
- Minimum 2 Years of Deskside Support Experience required
Job Summary:
- Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Ensures systems operate as designed and are maintained and/or upgraded per requirements.
- Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
- Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities:
- As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
- Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
- You may also perform whole unit swaps, repair or replace PC peripherals.
- Must have reliable transportation as this role services the metro and surrounding areas.
- Close service tickets in real time in the Call Management system using Company provide phone.
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Qualifications:
- Must have his/her OWN RELIABLE CAR and CAR INSURANCE
- Dell certifications are required once an offer is extended and prior to candidate starting work.
- Hands-on experience with laptop and desktop break-fix.
- Computer-building background experience preferred.
- General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
Salary : $21 - $26