What are the responsibilities and job description for the Collections Analyst position at ACBJ?
AI‑Enhanced Collections
- Utilize AI‑powered collections platforms to prioritize outreach based on predicted payment likelihood and risk scores.
- Review automated customer reminders and intervene when human judgment is required for escalations or sensitive accounts.
- Monitor AI‑generated dispute categorizations and validate accuracy before resolution.
- Identify opportunities to optimize automation rules and improve the accuracy of AI‑driven recommendations.
Data Analysis & Predictive Insights
- Analyze customer payment patterns using dashboards and predictive analytics tools (e.g., aging forecasts, risk models, cash‑flow predictions).
- Interpret AI‑generated insights to guide targeted collection strategies.
- Prepare recurring analytics reports—including dispute trends, predicted delinquencies, and cash‑forecast variance analysis.
Customer & Cross‑Functional Collaboration
- Work with Sales, Billing, Customer Support, and Finance to resolve root‑cause issues surfaced by AI tools (e.g., invoice errors, order discrepancies).
- Communicate professionally with customers via email, phone, and automated engagement platforms.
- Document all collection actions in AI‑enabled systems to improve model training and future accuracy.
Compliance, Controls, & Process Improvement
- Ensure AI‑assisted processes comply with company policies, audit standards, and financial controls.
- Review AI outputs for quality, fairness, and accuracy; escalate anomalies when needed.
- Recommend enhancements to digital workflows, automation scripts, and data processes.
- Participate in technology pilots and provide feedback to improve AI adoption and user experience.
Qualifications:
Education and Experience Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, Data Analytics, or related field (or equivalent experience).
Skills and Competencies
Required
- 2 years of experience in collections, accounts receivable, credit analysis, or finance operations.
- Strong analytical and problem‑solving skills, with the ability to interpret data from dashboards and reports.
- Familiarity with AI‑enabled financial tools, automation software, or analytics platforms.
- Proficiency in Microsoft Excel and ERP systems.
- Excellent communication, negotiation, and customer‑relationship skills.
Preferred
- Experience working with AI‑powered collections platforms (e.g., HighRadius, Billtrust, Sidetrade, YayPay, or similar).
- Understanding of machine‑learning concepts and how they apply to collections.
- Background in shared services, high‑volume AR environments, or digital transformation projects.
- Experience with data visualization tools (Power BI, Tableau, Looker).