What are the responsibilities and job description for the Guest Services position at Apex Park and Recreation District?
Position Summary, Duties and Responsibilities
Serves in the guest services position in support of Simms Street Center operations and general facility management. Responsible for helping Recreation Coordinators with registrations, rosters, phone calls, and other duties as assigned.
- Greet guests in a friendly and professional manner and provide exceptional customer service
- Process memberships, program registrations, facility reservations, and point-of-sale transactions
- Answer questions in person, over the phone, and via email regarding programs, schedules, and facility policies
- Resolve guest concerns or complaints courteously and escalate issues as needed
- Maintain accurate records, cash handling, and daily reports
- Enforce facility rules and policies to ensure a safe and enjoyable environment
- Assist with opening and closing procedures, including light cleaning and setup
- Support special events, programs, and promotions as assigned
- Collaborate with recreation staff to meet guest need
Job Qualifications
- Knowledge of computers and technology that pertain to everyday use.
- Knowledge of First Aid and CPR.
- Knowledge of customer relations techniques and communication.
- Working knowledge of modern office procedures, methods, and general office equipment.
- Ability to communicate effectively; verbally and in writing, organize and monitor multiple recreation functions, work under minimal supervision, and assume responsibility for task initiatives and completion.
- Ability to analyze situations thoroughly, identify problems, and find practical solutions.
- Ability to deal tactfully and courteously with the public by answering questions and handling complaints.
- Ability to work flexibly, including days, evenings, weekends, and holidays.
Education and Experience
- Guest services experience preferred but on-the-job training will be provided.
- CPR/first aid/AED certifications are required within 90 days of hire.
Work Environment
Physical Activities
- Ability to lift, carry, push, or pull objects and equipment weighing up to 50 lbs.
Work Environment
- Noise levels range from moderate to loud, often due to active children, group interactions, or busy transportation settings.
Note: This job announcement outlines the primary responsibilities, but there’s always room to grow and shine as part of our team. This position may be involved in additional exciting projects as assigned.
We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.