What are the responsibilities and job description for the Application Support Analyst position at Annalect?
About Annalect
Annalect is the Data & Technology arm of Omnicom Media Group
Annalect’s 4,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Overview
About Annalect
Annalect’s 2,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Team Overview
The Annalect Support team is an engaged and innovative group of technologists that includes backend, frontend, full-stack, and data engineers. It is comprised of both onsite and remote team members who are highly collaborative and committed to a culture of work/life balance and continual learning & development.
Qualifications
Compensation Range
$40,000—$80,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
Review Our Recruitment Privacy Notice
Annalect is the Data & Technology arm of Omnicom Media Group
Annalect’s 4,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Overview
About Annalect
Annalect’s 2,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Team Overview
The Annalect Support team is an engaged and innovative group of technologists that includes backend, frontend, full-stack, and data engineers. It is comprised of both onsite and remote team members who are highly collaborative and committed to a culture of work/life balance and continual learning & development.
Qualifications
- 3 years of support experience, with at least 2 years working on supporting cloud-based applications in a client-facing environment
- Self-motivated and action-driven with the ability to take initiative, execute and follow-through
- Experience in owning and taking responsibility for complex technical/functional escalations
- Strong understanding of ad platform ecosystems, including campaign management, Ad Manager and Business Manager, tracking methodologies, data ingestion, and reporting workflows. Knowledge of ad operations, audience targeting, attribution models.
- Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.
- Good understanding of different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban, AWS.
- Good working knowledge of Microsoft tools (Office, Sharepoint), CRM (JIRA, Hubspot) and reporting tools (PowerBI, Tableau etc.)
- Proficiency in SQL, Google BigQuery, Starburst for querying and analyzing large datasets.
- Strong understanding of APIs and troubleshooting.
- Excellent written and verbal communication skills
- Strong attention to detail, extremely well-organized and able to deliver against multiple simultaneous tasks with excellence
- Comfortable working in a fast-paced, start-up like environment
- Would be a plus to have experience managing SSO platforms (Okta, Google IDP, Facebook etc.)
- Experience with databases and using SQL to query data
- Some background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.
- Hands-on experience with online advertising technology and systems (Google, Amazon, Facebook, et.)
- Strong collaboration skills and experience working in Agile environments.
- Good knowledge of ITIL incident, problem, and change management components.
- AWS certifications/ Digital Ad Operations Certification
- Learn the Annalect products and become a SME in product functionality with a deep understanding of the business logic of the tools
- Manage Atlassian based ticketing system and provide necessary reports for internal and external stakeholders
- Demonstrate a strong understanding of advertising platforms such as Google Ads, Meta, TikTok, Amazon DSP, DV360, The Trade Desk, etc
- Perform quality assurance by comparing key advertising metrics (e.g., clicks, impressions, cost) across platforms and destination data to ensure accuracy.
- Provide exceptional customer experience while resolving Level 2 and 3 incidents and troubleshooting/diagnosing customer issues
- Troubleshoot and escalate incidents that cannot be resolved by Support team to the appropriate Engineering/Product team
- Responsible for improving and expanding internal and external knowledgebase for the supported products
- Contribute to ongoing improvement of the team's processes, techniques, and solutions
- Provide technical guidance, training, and mentorship to the team
- Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance
- Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.
- As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.
Compensation Range
$40,000—$80,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
Review Our Recruitment Privacy Notice
Salary : $40,000 - $80,000