What are the responsibilities and job description for the Customer Service Representative position at Angela Scribe?
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
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Customer Interaction:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order status, and issue resolution.
- Provide accurate and helpful information to address customer concerns and questions.
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Problem Resolution:
- Identify and assess customer needs to achieve resolution and ensure a positive customer experience.
- Collaborate with other departments to resolve complex issues and escalate when necessary.
- Proactively anticipate potential problems and address them to prevent customer dissatisfaction.
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Order Processing:
- Process customer orders, returns, and exchanges efficiently and accurately.
- Keep detailed records of customer interactions and transactions.
- Work closely with the logistics and fulfillment team to ensure timely order delivery.
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Product Knowledge:
- Stay informed about product features, specifications, and updates.
- Provide product recommendations and information to customers to enhance their overall experience.
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Communication:
- Clearly and concisely communicate information to customers and team members.
- Collaborate with internal teams to share customer feedback and contribute to continuous improvement.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional in challenging situations.
Salary : $17 - $24